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What to Expect When On The Water Assistance is Needed
When in need of on the water assistance, knowing what to expect makes the experience safer and calmer for everyone involved. This basic outline explains what happens on a typical tow and will help you manage your expectations should you ever need this type of assistance.
First, if you are unsure of the severity of the situation, contact the Coast Guard or proper local rescue authority on VHF channel 16. If there is no impending threat to life, property or environment, contact MARINE ASSIST via cell phone given to you by your local service provider, or (866) 620-5151 for nationwide service, VHF channel 16 or request the Coast Guard relay for you.
When using the VHF, hail MARINE ASSIST TOWING three times, either on VHF channel 16 or on your area's MARINE ASSIST working channel and give your vessel's name.
Once a call has been made to MARINE ASSIST, keep your radio on at all times and keep an active radio watch. The responding Captain or base station operator will be calling you on the radio for updated positions.
Once the Captain arrives on scene he will either tie alongside your vessel to deliver parts or fuel or attach the towline to provide a tow. The line will attach either by the bow eye or on a bridle on the cleats of your boat.
The Captain will tow your vessel at speeds ranging from 5-10 knots based on weather conditions and other safety factors.
If possible, the Captain will maintain radio contact under way between his vessel and yours.
The Captain will either tie alongside your vessel or put you on a shorter tow line once inside a port and will place you into your slip or next to a dock
It is very important that you listen to the instructions of the Captain and keep clear of the tow line.
It is important to keep seated while under tow and keep children in proper PFD's and away from equipment and lines.
What is An Emergency on the Water?
The best way to ensure avoiding problems on the water is to be prepared. If a situation does occur, part of being prepared is knowing what kind of a situation you are dealing with and who to call for assistance.
Emergency Situations - Call the Coast Guard or proper local authority on VHF Channel 16
If there is any imminent danger to life or property, then you are in an emergency situation so contact the Coast Guard or proper local authority. Here are some examples of emergency calls:
Taking on water
Fire aboard
Injury or medical condition to any person(s) aboard
Hitting another vessel
Hitting rocks, jetties, or any fixed object and causing severe damage
Cracked or holed hull
Hard-aground (with damage to your vessel, injured parties, or leaking fuel or oil into the water)
Non-Emergency Situations - Call MARINE ASSIST TOWING on VHF Channel 16, on a cell phone, or relay via the Coast Guard. Here are some examples of non-emergency situations:
Engine failure
Dead battery or electrical failure
Mechanical failure
Fouled propeller
Fouled anchor
Soft-aground (no damage to vessel or people aboard)
Out-drive/transmission failure
Out of fuel
Steering failure
Understanding the severity of the situation and contacting the right party will save valuable time in correcting the problem or saving life and property.
What are some examples of the questions that MARINE ASSIST will ask if I am in need of assistance or towing?
When you call MARINE ASSIST, the dispatcher will first ask you if you are in immediate danger. If you are not, they will proceed to ask you for information including your name, the nature of your problem and the location and a description of your boat and the on-scene conditions.
Will MARINE ASSIST bring me fuel, oil or a pump if I need one?
Yes. Your valid MARINE ASSIST membership entitles you to delivery of emergency parts, fuel, or other engine fluids, subject to availability. The only charge to the member is the actual part or fluid.
If I need a tow from my home slip to a repair yard, launch ramp, or other destination, is this service covered?
MARINE ASSIST will provide this kind of service on a “partially covered” basis. Since this service is deemed an "elective" service, not disabled and adrift. Valid MARINE ASSIST members will receive a discounted rate on these services.
If I need a jump start in my slip, does my MARINE ASSIST membership cover me?
Yes. MARINE ASSIST will do a jump start when the vessel is adrift or at a berth or launch ramp.
What is the difference between "soft ungrounding" & salvage?
Usually when you're "soft aground" we can remove you from the obstruction within 15 minutes, without the assistance of divers, flotation equipment, extra vessels, etc. The first 15 minutes of service for soft ungrounding with one tow vessel is a covered service with your valid MARINE ASSIST membership, assuming there is no damage to the vessel's hull or running gear from the grounding. When it takes more than 15 minutes to unground a vessel, the vessel is determined to be hard aground and may be subject to salvage laws. Your marine insurance company should cover a salvage operation. If it doesn't, you should inquire with NBOA, The National Boat Owners Association, and ask for a quote on a marine insurance policy which provides adequate coverage for your vessel and peace of mind. Please click here to link to their web page, NBOAT.COM, for more information
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